Straightening out Planet Curls

Planet Curls is a Houston staple for curly-headed folks. But the home of curlies grew beyond the on-the-job leadership that owner Gerri Curtis had been able to provide. The business was making money, but losing clients, hiring and losing team members regularly, and inefficiently tackling challenges. It left the existing team demoralized and the owner unsure further expansion of the brand would be possible. It all lay in their internal communications.

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The Solutions

Company Culture

Planet Curls has a feel and swag that was organically developed with the help of each current and past team member. We solidified that for all future team members and clients.

Company values
Team training on culture
Training manual

Team Organization

As with most good companies, the Planet Curls team is the backbone. We structured how they know the part they play.

Organization chart
Job Profiles
Hiring packet
New hire training

Leadership Coaching

As a lifetime hairdresser, Gerri's leadership style is laisse faire, preferring the team harmoniously tackle jobs without much direction. We worked with her on:

Communication style
Project management
Task management

Team Coaching

The team members of Planet Curls had seen rough operations before we reset the foundation. We encouraged each team member to rededicate themselves to the mission.

Individual coaching sessions
Team meetings
Re-directional meetings

The Outcome

The Planet Curls team became the rockstars their clients see them as, with standard operating procedures, team structure, training and a team-focused culture that helped them pivot smoothly through the closures of the 2020 COVID-19 pandemic.

Team Training

Teach your team how to work in your company (and its culture).

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