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Straightening out Planet Curls

Planet Curls is a Houston staple for curly-headed folks. But the home of curlies grew beyond the on-the-job leadership that owner Gerri Curtis had been able to provide. The business was making money, but losing clients, hiring and losing team members regularly, and inefficiently tackling challenges. It left the existing team demoralized and the owner unsure further expansion of the brand would be possible. It all lay in their internal communications.

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The Solutions

The Outcome

The Planet Curls team became the rockstars their clients see them as, with standard operating procedures, team structure, training and a team-focused culture that helped them pivot smoothly through the closures of the 2020 COVID-19 pandemic.

Team Training

Teach your team how to work in your company (and its culture).

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